TERMS AND CONDITIONS OF SERVICE


Billing

Vivid Executive Transportation drivers are prohibited from soliciting gratuities.
Additional charges will be itemized on the customer's billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge).
All published rates are subject to change without notice.
All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
Due to fluctuating currency exchange rates, U.S. dollar equivalents of international rates may vary.
Applicable taxes will be charged as required.
A 25 % U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Similar surcharges apply to trips occurring on recognized holidays in locations outside the United States.
Sedans


Flat-rate rides
Vivid Executive Transportation has standardized routes with flat-rate pricing for travel to and from most major cities and airports.
Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle.
After a five (5) minute grace period on all flat-rate trips that do not begin at an airport, there is an $10.00 charge for every five (5) minutes a chauffeur is waiting.
Passenger-requested stops on route during a flat-rate trip will be charged at $10.00 per five (5) minute increment.
Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.



Time-based rides
Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.


Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
Time-based charges are billed in 30-minute increments.


Non-sedan vehicles (SUVs, limousines, vans, minibuses and motor coaches)


All non-sedan vehicles will be billed on an hourly basis.
Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
Time-based charges are billed in 30-minute increments.
All Non-sedan vehicles has to be booked for a min of (3) hours.


Cancellation and no-show fees


Cancellation charges equal to the rate confirmed at time of reservation will apply unless:
Sedans are cancelled more than twelve (12) hours prior to scheduled pickup time.
Motor coaches are cancelled more than seventy-two (72) hours prior to scheduled pickup time.
Vans, minibuses and sport utility vehicles are cancelled more than forty-eight (48) hours prior to scheduled pickup time.
Limousines are cancelled more than twelve (6) hours prior to scheduled pickup time.
A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call 1(415) 424-1301 if you cannot locate your sedan.
The above cancellation terms represent standard policy at Limousine Service and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.


Objectionable Persons

The Limousine Service . reserves the right to refuse to transport persons under the influence of intoxication liquor or drugs, or who are, or are likely to become objectionable to other persons or if the Chauffeur feels threatened in any way.


Conduct of Passengers

Client shall not interfere with the Vivid Executive Transportation Chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.


Prohibition of Weapons, Explosives, Oxygen, Pets, Livestock And Other Dangerous Or Unusual Cargo
Weapons of any type, including firearms, are strictly forbidden on any Equipment (whether in baggage or on the person) at any time. Transportation of explosives, fireworks and other flammable, combustible, toxic or otherwise dangerous material or items or pets or livestock of any kind are also strictly forbidden, even if intended to be transported in the baggage compartment of the vehicle. If previously approved by the Limousine Service ., oxygen for medical use is permitted, but is so used at the sole responsibility of the Client.


Unusual Cleaning

If, during or after the transportation service, the Limousine Service is required to expend a greater than normal amount of time and material clean the vehicle due to acts of the Client, the Limousine Service , at its option, may charge Client additional fees to cover such additional time and materials.


Limitation of Liability

THE Vivid Executive Transportation SHALL NOT BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR THE Limousine Service . HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER THAN THE SINGLE FARE FEE FOR THE DAY IN QUESTION.


Force Majeure

The Limousine Service shall not be liable for any failure or delay in performing its obligations under the Service Contract, and the Limousine Service . shall not be deemed in breach of its obligations there under, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of the Limousine Service .
ADA/SPAB Notice


Entire Agreement

These Policy and Terms, along with the Application for Corporate Credit and the Terms and Conditions listed on the Limousine Service web-site, constitute the Service Contract which is the entire agreement between the Vivid Executive Transportation and Client and supersedes any and all other agreements, either oral or written with respect to the subject matter hereof. If any provision of the Service Contract shall be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


Governing Law

This Agreement and its performance shall be governed by the laws of the State of California, United States of America without giving effect to applicable conflict of law provisions.
Arbitration - In the event a dispute shall arise between the parties to this agreement it hereby agreed that the dispute shall be referred to the American Arbitration Association for three-person arbitration in accordance with its applicable Rules of Arbitration. The arbitrators' decision shall be final and legally binding and judgment may be entered thereon. Each party shall be responsible for its share of the arbitration fees. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrators' award or fails to comply with the arbitrators' award, the other party is entitled to costs of suit, including a reasonable attorney's fee for having to compel arbitration or defend or enforce the award.
Termination - If Client does not conform to the conditions stated in the Service Contract, the contract with Client will be terminated with immediate effect without warning or written notice, and the payment made will be retained by the company.


Authorization

No agent, employee or representative of the Limousine Service is authorized to alter, modify or waive requirements stated in the conditions of transportation or service.


Additional


Limousine Service shall not be liable for circumstances beyond its control, including but not limited to, weather, road conditions and breakdowns.
Limousine Service assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
Limousine Service does provide child safety seats, although has to be requested when booking your reservation. Limousine Service . shall not be liable if the client does not request a safety seat.
Vivid Executive Transportation does not allow any smoking in our vehicles.